Returns & Refunds Policy

Last Updated: August 5, 2026

At ClowderX®, we take pride in crafting products that are built to last. Every order is carefully inspected before it is shipped. However, if something isn't right, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

- To be eligible for a return, your item must:

- Be unused and in its original condition.

- Include all original packaging and accessories.

- Be free from damage caused after delivery.

- Be accompanied by proof of purchase or your order number.

Non-Returnable Items

Returns cannot be accepted for:

- Products that have been used or damaged after delivery.

- Items returned without original packaging.

- Products damaged due to misuse, accidents, improper handling, or normal wear and tear.

- Customized or personalized products (if applicable).

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery by emailing founder@clowderx.in.

To help us resolve your request quickly, please include:

- Your order number

- Photos of the product

- Photos of the shipping box and packaging

- A brief description of the issue

We'll review your request and arrange a replacement or refund where applicable.

How to Start a Return

To initiate a return, email us at: founder@clowderx.in

Please include:

- Order Number

- Full Name

- Reason for Return

- Photos (if applicable)

If your return is approved, we'll provide return instructions. Items sent back without prior approval may not be accepted.

Return Shipping

If the return is due to:

- A defective, damaged, or incorrect product: ClowderX® will cover the return shipping cost.

- A change of mind or incorrect order placed by the customer: The customer is responsible for return shipping charges.

We recommend using a trackable shipping service, as ClowderX® cannot be responsible for returns lost during transit.

Refunds

Once your returned item is received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow:

- 3–5 business days for inspection.

- 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they arrive damaged, defective, or incorrect.

If you require a replacement, please contact us at founder@clowderx.in.

Order Cancellations

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow our return process after delivery.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: founder@clowderx.in

Business Name: ClowderX®

We are committed to making every shopping experience smooth, transparent, and hassle-free.